policy: refunds & returns

At LifeLine Co., we take pride in offering high-quality, custom-made items designed specifically for you.

Due to the personalized nature of our products, we have specific guidelines regarding returns and corrections.

1. Reporting Concerns

If there are concerns with your custom item, please reach out to us within 72 hours of delivery. Timely communication helps us assess and address the issue effectively.

2. Required Documentation

To initiate a review, please provide:

• A detailed description of the concern

• Photos clearly showing the issue

• The original item for potential return if deemed necessary

3. Collaborative Resolution

Upon receiving your statement, photos, and item (if applicable), our team will work with you to determine the best course of action, whether that involves adjustments, a replacement, or other corrective measures.

4. Refunds for Services

Refunds are not provided for any services rendered by LifeLine Co., as these are completed based on mutually agreed-upon requirements.

If you have questions, contact [email protected].