policy: grievances & complaints
LifeLine Co. is committed to maintaining the highest standards of service, transparency, and ethical practices in all areas of our work, from direct nursing care to consulting and educational services. We value client feedback and strive to resolve any concerns promptly and effectively. This policy outlines the process for submitting grievances or complaints to LifeLine Co. and provides guidance on escalating issues to the relevant regulatory bodies if necessary.
1. Submitting a Grievance or Complaint to LifeLine Co.
If you have a concern regarding your experience with our services or products, we encourage you to contact us directly. Our internal review process allows us to address your concerns as swiftly as possible. To submit a grievance, please email [email protected] with the following information:
• Your Name and Contact Information
• Description of the Issue: Include relevant details, such as the service type, dates, personnel involved, and specifics of the complaint.
• Supporting Documentation: Attach any related documentation (e.g., photos, emails, records) that may help clarify your concern.
• Desired Outcome: Specify any particular action or resolution you are seeking.
Upon receiving your complaint, our team will review the details and respond with a proposed action or resolution within seven business days.
2. Reporting to Regulatory Bodies
If you are unsatisfied with LifeLine Co.’s resolution or believe the issue warrants further investigation, you have the right to escalate the complaint to the relevant regulatory authorities. Below are the appropriate contacts for state and federal regulatory bodies based on the nature of the complaint:
• Colorado Board of Nursing, within the Department of Regulatory Agencies (DORA)
For complaints regarding licensed nursing practices, licensed nursing professionals, or regulatory concerns:
• Email: [email protected]
• Phone: 303-894-2430
• Website: https://dpo.colorado.gov/Nursing
• Federal Trade Commission (FTC)
For complaints related to product standards, false advertising, or consumer protection concerns, contact the FTC.
• Website: https://reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
3. Filing Complaints with Oversight Agencies for Medical and Product Standards
For concerns regarding the quality or compliance of specific medical products provided by LifeLine Co., you may wish to contact:
• Food and Drug Administration (FDA)
For issues related to medical products, including IV supplies or adverse medication reactions:
• Website: https://www.fda.gov
4. Client Rights and Responsibilities
LifeLine Co. respects the rights of clients to seek independent review and resolution of any complaints that may impact the quality of care, services, or products received. We are committed to maintaining open communication channels and fostering transparency in every interaction.
contact us
For information or guidance on submitting a grievance or escalating a complaint, please contact [email protected].
